Policies

 
 
 

privacy notice

Data privacy is very important to Meracalm Ltd (‘Meracalm’, ‘we’) trading as Villa St Martin, we want to be open and transparent about our processing of your personal data.
 
This is why we have a Privacy Policy (“the Policy”) that establishes how your personal data will be processed and protected.
 
By visiting Villa St Martin (“the Site”) or accessing and using our services, you are accepting and consenting to the practices described in the Policy and our Cookie Policy
 
You are, of course, free to use the majority of the Site without providing any information to us.

 

who controls your personal data?

Meracalm Ltd controls the personal data you submit to us and is responsible for your personal data under applicable data protection law. Our company registered details are:

Meracalm Ltd
3 Ebury Mews
London SW1W 9NX
Company Registration Number: 11962706

 

what personal data do we collect?

The type of data we collect about you includes:
 
Identity Data 

including your first name, last name, address, gender and date of birth.


Contact Data

including your billing address, delivery address, email address and telephone numbers.


Financial Data

including bank account and payment card details. Meracalm does not store any financial data.


Transactional Data 

including details about payments for products or services you have purchased from us.
Technical Data including internet protocol (IP) address, your login data, browser type, operating system and platform, as well as your journey through our digital platform (such as the links you click on), and information collected in any forms you complete. We may also analyse which marketing activity led to your taking specific action on our digital platforms.


Profile Data 

includes feedback and survey responses.


Usage Data

including information about how you use our website, products and services.


Marketing and Communications Data 

includes your preferences in receiving marketing from us and our third parties and your communication preferences.
 
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated

Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature.

 

how is your personal data collected?

We use different methods to collect data from and about you including:
 
Direct Interactions
You may give us your data by filling in forms, using our website, or from corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

  • Sign up to any of our websites;

  • Attend one of our retreats;

  • Enter a competition or promotion;

  • Request marketing be sent to you; or

  • Complete a survey / give us some feedback.

Automated Technologies or Interactions
As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our Cookie Policy for further details.

 

how do we use your personal data?

We use the data we collect from you to provide you with any products, services or information from Meracalm you have requested. We may also use your contact details to communicate with you.

We will use your data for marketing, customer services and health and safety.
 
We will disclose your information to our trusted service providers and agents for these purposes where the third parties agree to keep your information confidential in line with their privacy policies.
 

Meracalm does not retain credit card details

We have set out below, in a table format, a description of the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

 

who do we share your personal data with?

We will get your express consent before we share your personal data with any third party for marketing purposes.
 
All financial data is held by Sirvoy Ltd according to their policies and applicable data protection laws. Meracalm does not retain this information.
 
We may employ other companies and individuals to perform functions on our behalf. For example, carrying out surveys, fulfilling orders, analysing data, providing marketing assistance, processing credit card payments, retailers, social networks, payroll service providers, hosting providers and other technical partners. They may require access to personal information needed to perform their functions but may not use it for other purposes. They must process the personal information in accordance with this Privacy Policy and under the applicable data protection laws.

You can ask us or third parties to stop sending you marketing messages by contacting us any time on concierge@villastmartin.co.uk to ask us to modify your preferences.

 

how long do we keep your data for?

We will keep your data for as long as we are an active company.
 
We will keep your personal data if there are any legal requirements or if there is an open dispute.

 

what are your rights?

Right to access:

You have the right to request information about the personal data we hold about you at any time. Contact Villa St Martin to receive your personal data via email.
 
Right to portability:

Whenever Meracalm via Villa St Martin processes your personal data by automated means based on your consent or based on an agreement you have the right to get a copy of your data in a structured, commonly used and machine-readable format transferred to you or to another party. This only includes the personal data you have submitted to us. Please contact us if you want this information.

Right to rectification:

You have the right to request rectification of your personal data if it is incorrect, including the right to have incomplete personal data completed.
 
Right to erasure:

You have the right to erase any personal data processed by Meracalm via Villa St Martin at any time, except for the following situations:

  • you are suspected of misuse of, or have misused our services;

  • where the information is needed in exercise or defence of legal claims;

  • where the information is required to comply with any legal obligations; and

  • any other applicable exemption under Article 17(3) of General Data Protection Regulation (GDPR) (EU) 2016/679

 
Your right to object to processing based on legitimate interests:

You have the right to object to the processing of your personal data that is based on Meracalm’s legitimate interests. Meracalm will not continue to process your personal data unless we can demonstrate a legitimate basis for the process which overrides your interests and rights or due to legal claims.

 

how can you exercise your rights?

We take data protection very seriously and will respond to your requests in relation to your rights stated above. You can always make such requests at concierge@villastmartin.co.uk
 
Right to complain to a Supervisory Authority:
If you believe Meracalm has processed your personal data incorrectly, you can contact us anytime.
 
You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us first.

 

updates

We may need to update the Policy. The latest version of our Privacy Policy is always available on our website.

 

cookies

Cookies are small pieces of information issued by your computer when you enter a website. So we can give you a personalised browsing experience, our website provider uses cookie information collection technology. For more information, visit https://www.squarespace.com/cookie-policy/

You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under “Help” in your browser. You can choose to disable cookies, or to receive a notification each time a new cookie is sent to your computer or mobile device. Please be aware if you choose to disable cookies, you may not be able to take advantage of all of our features.